Shipping & Returns
All order cancellations must be received, via phone or email within 12 hours of placing the order to qualify for a full refund.
Orders will be processed in 3-5 business days then shipped via USPS or UPS.
Processing times are different than shipping times. Processing time is the time it takes to handcraft your order before shipping. Shipping time is the time it takes once the shipping service has the order.
6oz Soy Candles and Wax Melts: will be shipped via USPS First Class and have an estimated arrival of 2-6 business days (M-F) arrival.
10oz Soy Candles will be shipped via USPS Priority and have an estimated arrival of 2-4 Business days (M-F) arrival.
Free Shipping will be provided on all orders over $75.00. Pickup is also available for local customers with a purchase minimum. Please select the appropriate method at check out.
Due to the nature of our products, refunds or exchanges will only be provided if a product(s) arrives damaged and is reported within 3 days of delivery. Please provide us with a photo of the damaged product(s) and keep all packaging materials for potential returns. This will be used to file a shipping claim with the shipping service. We will send you a (paid or unpaid) return shipping label and replace upon the damaged package's return and submitting of the shipping service claim.